Traveling in times of the Coronavirus
The impact of the coronavirus (COVID-19) on the aviation sector is unseen. However, the health and safety of our customers and travelers demands the highest priority. That's why we are happy to assist you when booking a flight.
Do you have any doubts or questions about a destination you want to travel to? Would you like more information about the measures introduced by airlines and airports? Contact us and we'll answer all your questions.
- Check the official travel restrictions for your country on a regular basis.
- Get to the airport on time. Additional temperature checks and boarding (row by row) take extra time.
- Provide face masks, these are mandatory in the airports and on board the aircraft.
As always, it is recommended to get a good cancellation or assistance insurance. You can find more information about those here.
There are 3 scenarios when canceling your trip:
- If the airline has canceled your flight, you can request a refund or rebook to another flight with approval of the airline.
- If the airline has made a time change of at least 4 hours, you can agree to the new hours or request a refund.
- If the airline has made a time change of less than 4 hours, the cancellation conditions according to the contract apply. Rebooking to new data is accepted by certain airlines under certain conditions.
The airports and airlines have taken unseen measures to make travel safe. Follow the instructions at the airport carefully by following the signs and instructions by the airport staff. Keep 1.5 meters / 6 feet away from other people, wash your hands regularly, sneeze or cough in your elbow and wear your mouth mask in proper fashion (over your nose and mouth).
Boarding a flight is a bit different during these times, usually in zones or even by row to avoid social contact as much as possible. Most recent aircrafts have special air filters on board to ensure that the air is completely refreshed every 3 minutes. Also, since everyone is looking in the same direction, the chance of getting contaminated on board is very small. In addition, catering is limited on most flights.